Returns Policy
At Seat Systems, we want you to be completely satisfied with your purchase. We offer a 30-day return period on standard stocked products, subject to the conditions below.
30-Day Returns
Standard stocked items may be returned within 30 days of delivery provided they:
- Are unused and in their original condition.
- Are returned, where possible, in their original packaging.
- Have been authorised for return by Seat Systems before being sent back.
Special Order & Non-Stock Items
Products specially ordered or manufactured specifically for a customer are non-returnable unless supplied incorrectly or found to be faulty.
Incorrect, Damaged or Faulty Goods
If you receive an incorrect item, or your order arrives damaged or develops a fault, please contact us as soon as possible. We may request photographs and further information to help resolve the issue quickly.
Where an item is faulty or supplied in error, Seat Systems will arrange an appropriate remedy in accordance with your statutory rights.
Return Shipping
Unless goods have been supplied incorrectly or are confirmed to be faulty, customers are responsible for the cost of returning items.
Technical Support
Our technical team is available to help identify the correct seat, suspension system or spare part before purchase, helping to minimise unnecessary returns and vehicle downtime.
Need Assistance?
If you have any questions regarding returns, damaged goods or product identification support, please contact the Seat Systems team and we’ll be happy to help.
